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Category: Knowledgebase

Transfer domain to iManila

Transfer domain to iManila

General Domain Transfer Steps and Tips
When you are transferring a domain registration from one Registrar to another, there are specific steps you will need to take to prepare your domain. Below are the details to prepare your domain for transfer with your current Registrar and then submit the transfer request with iManila.

Note: If your domain expired with your old Registrar and you renewed it with them, please do not transfer it within 45 days of the previous expiration date. Otherwise an extra year would not be added to your domain name since losing Registrar revokes renewal in such cases. And you’d lose renewal fees paid to the old Registrar.

Steps to transfer your domain registration to iManila:

  1. Verify that the domain name is eligible for transfer.
    To make sure your domain name can be transferred, sign in to your current Registrar and check the following:

    • The initial registration of the domain name was at least 60 days ago and the domain has been with your current Registrar for at least 60 days: Per ICANN’s Policy on Transfer of Registrations between Registrars, domains that are less than 60 days old or were transferred between Registrars within the last 60 days cannot be transferred. Please wait at least 60 days before transferring.
    • The domain name is not on hold with your current Registrar.
  2. Prepare your domain for transfer:
    • Disable Whois privacy protection tool or Private Registration for your domain;
    • Verify you have access to the email within the domain’s WHOIS Administrative contact;
    • Unlock your domain – remove the Registrar lock you may have set for added security;
    • Obtain the Auth/EPP code from the current Registrar:
      Auth/EPP codes are required for all .com, .net, .org, .us, .biz, .info, .me, .co, .io, .ca, .tv, .in, .mobi, .cc, .pe, .com.pe, .net.pe, .org.pe, .tech, .top, .party, .loan, .faith and other new gTLD domains. If you cannot request an EPP code in account with your Registrar, contact them and ask to provide it to you.
  3. Submit your transfer request eaither your account executive or through our iManila website.
  4. Check your email for the verification request:
    The email will be sent to the Administrative contact on your domain’s WHOIS. It is sent from ([email protected]) email address. This may take a few hours to arrive (and please be sure check your spam folders just in case). If you have not received this within a few hours of your initial request, please contact support for assistance.

After the transfer is approved via email from us, losing Registrars have 5 days to automatically release your domain(s).

More details on domain preparation & what can cause a transfer to fail.

There are a few things that will cause a domain transfer to fail. If you have followed the preparation steps, you have eliminated the majority of these possibilities. The information below will help you understand why you will take each of these steps:

Domain is not more than 60 days old or has been transferred within the last 60 days.
Per ICANN regulations, a domain that has been newly registered or transferred from one Registrar to another within the last 60 days is not eligible for transfer.

The domain is locked or on hold with the current Registrar.
Most domains will have a Registrar Lock in place for added security. We recommend you leave these in place unless you are transferring a domain from one Registrar to another. You should have access to remove these directly within your account at your Registrar. If you do not, contact their help department for assistance;
If the domain has a hold in place, it will be reflected in the domain status when you do a WHOIS lookup. These are usually put in place at either the registry or Registrar level. You will not have direct access to remove these and will need to contact the loosing Registrar for assistance in removing.

Issues with your WHOIS contact information or not receiving the email for verification of the transfer.
Each domain transfer you initiate will require you to verify the transfer. In most cases this verification is completed by clicking a link within an email. This email is sent to the WHOIS contact email. Take a moment to make sure you have access to the registrant and administrative email address.

Note: Some Registrars consider any changes to the Registrant contact information to be an “internal transfer” and may reject any transfer requests for 60 days after changes to the Registrant contact information. If your current WHOIS information is not correct, check with your current Registrar’s Terms and Conditions to see if updating your Registrant contact details are considered an internal transfer.

Setup your cPanel Email Account on your iPhone using cPanel’s Mail Client Automatic Configuration Scripts
(IMAP Setup)


Step 1

Open your Safari or Chrome browser and go to your domain’s webmail address (Example: imanila.ph/webmail). Login using your email account and password. Navigate on the upper right corner and select the account icon.


Step 2
Select “Configure Mail Client


Step 3
Scroll down to “Mail Client Automatic Configuration Scripts”. Under Applications, look for iOS for iPhone. Swipe to the left see more details.


Step 4
Under Protocol, select IMAP over SSL/TLS.


Step 5
A prompt will show about the file to be downloaded. Select Proceed.


Step 6
Allow to download the file. Close the prompt once the file has been downloaded.


Step 7
Open your Settings app. From the top of your Settings, select the prompt “Profile Downloaded


Step 8
Your cPanel Email Account Details will show up. Select Install. Enter your cPanel Email password if you are prompt to do so. Once complete, you can open your Mail app and start using your cPanel Email Account.

Clearing DNS cache on different OS

This article describes how to clear the DNS cache on your computer.

Many computer operating systems (OS) use caching to store DNS lookup results. Normally this is not a problem, and accelerates network performance. However, when you are developing a web site or configuring domain settings, your computer’s DNS cache can get in the way, preventing you from accessing the correct site.

To clear the DNS cache, follow the appropriate procedure below

Windows 10

To clear your DNS cache if you use Windows 10, perform the following steps:

  1. Click Start.
  2. Typecmd this will search for the Command Prompt program
  3. Right-click Command Prompt and select Run as Administrator.
  4. Run the following command:

ipconfig /flushdns

  1. If the command succeeds, the system returns the following message:

Windows IP configuration successfully flushed the DNS Resolver Cache.

Windows® 8

To clear your DNS cache if you use Windows 8, perform the following steps:

  1. On your keyboard, press Win+X to open the WinX Menu.
  2. Right-click Command Prompt and select Run as Administrator.
  3. Run the following command:

ipconfig /flushdns

  1. If the command succeeds, the system returns the following message:

Windows IP configuration successfully flushed the DNS Resolver Cache.

Windows 7

To clear your DNS cache if you use Windows 7, perform the following steps:

  1. Click Start.
  2. Enter cmd in the Start menu search text box.
  3. Right-click Command Prompt and select Run as Administrator.
  4. Run the following command:

ipconfig /flushdns

  1. If the command succeeds, the system returns the following message:

Windows IP configuration successfully flushed the DNS Resolver Cache.


Windows XP, 2000, or Vista®

To clear your DNS cache if you use Windows XP, 2000, or Vista®, perform the following steps:

  1. Click Start.
  2. On the Start menu, click Run….
  • If you do not see the Run command in Vista, enter run in the Search bar.
  1. Run the following command in the Run text box:

ipconfig /flushdns

  1. If the command succeeds, the system returns the following message:

Successfully flushed the DNS Resolver Cache.

 

MacOS® 10.10

To clear your DNS cache if you use MacOS X version 10.10, perform the following steps:

  1. Click Applications.
  2. Click Utilities.
  3. Click Terminal.
  4. Run the following command:

sudo discoveryutil mdnsflushcache

 

If the command succeeds, the system does not return any output.

Warning: To run this command, you must know the computer’s administrator account password.

MacOS 10.7, 10.8, and 10.9

To clear your DNS cache if you use MacOS X version 10.7, 10.8, or 10.9, perform the following steps:

  1. Click Applications.
  2. Click Utilities.
  3. Double-click Terminal.
  4. Run the following command:

sudo killall -HUP mDNSResponder

 

If the command succeeds, the system does not return any output.

Warning: To run this command, you must know the computer’s administrator account password.

MacOS 10.5 and 10.6

To clear your DNS cache if you use MacOS X version 10.5 or 10.6, perform the following steps:

  1. Click Applications.
  2. Click Utilities.
  3. Double-click Terminal.
  4. Run the following command:

sudo dscacheutil –flushcache

 

If the command succeeds, the system does not return any output.

Warning: To run this command, you must know the computer’s administrator account password.

Website Error Messages

When you receive an error “Internal server error 500” on your site, the best way to find the reason for it is to check the error log. iManila customers can do this from cPanel > Error log.

You will see a list of the last error messages generated by your website.  In this list you will find detailed information about each error including: the date and time of the error, some information about the client receiving the error, description of the error and information about which folder or file is generating the error.

Here are some examples of the most common ones and how to fix them:

 

In order to fix the issue, you should use your FTP client or the Filemanager within the cPanel and change the permissions of the file in question to 755.

 

 

The error is caused by incorrect permissions of the .htaccess file. However, such error message could be invoked if the permissions for the folder are not the correct ones either. Please ensure that both folder and .htaccess file within are set with 755 permissions.

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