iManila Technical Support: Tech Support Philippines | Tech Support Services

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iManila Technical Support: Tech Support Philippines | Tech Support Services
 

THE BEST WEB DEVELOPMENT IN THE PHILIPPINES

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TECHNICAL SUPPORT

Reliable technical support to keep you business going.

Do not let computer bugs, errors and issues keep your business from reaching its full potential. With iManila, we have more than a million man-hours of experience in handling hardware and software issues. Trust our professional and fully-qualified computer technical support specialists to provide you technical support for desktops, laptops and even mobile devices.
Our tech support packages includes the following services:

STANDARD PREMIUM

Php 7,500
PER MONTH

Php 12,500
PER MONTH

Allowable Devices Workstations, Laptops, Smartphones and Tablets Workstations, Laptops, Smartphones, Tablets and LAN
Quantity of Devices Maximum of
Ten (10) Devices additional devices shall be charged Php 500/device/month
Maximum of
Twenty-five (25) Devices additional devices shall be charged Php 500/device/month
Scope of Work 24/7 Email & Phone Support
Maintenance Visit (Scheduled)
Hardware & Software Troubleshooting
Remote Diagnosis & Repair (using Teamviewer)
External Cleaning (for workstations only)
Virus & Malware Removal (Antivirus program required)
Hard Drive optimization
Data back-up & Restoration, if applicable
Application installation/Removal, if applicable
24/7 Email & Phone Support
Maintenance Visit (Scheduled)
Emergency Visits (for appointment)
Hardware & Software Troubleshooting
Remote Diagnosis & Repair (using Teamviewer)
External Cleaning (for workstations only)
Virus & Malware Removal (Antivirus program required)
Hard Drive optimization
Data back-up & Restoration, if applicable
Application installation/Removal, if applicable
LAN Check-up and Troubleshooting
Maintenance Visits One (1) scheduled visits per 2 months (total of 6 for contract), excess visit for customer account One (1) scheduled visits per month, excess visit for customer account
Emergency Visits ----- One (1) emergency visit per month (unscheduled), excess visits for customer account
Hourly Rate for excess Php 500/man-hour or Php 1,500 per visit whichever is less Php 500/man-hour or Php 1,500 per visit whichever is less
Exclusions All software and hardware required for maintenance & repair shall be for the customer’s account. LAN Support is not included but may be availed for additional of Php 2,500/month. Major technical services are also excluded but will be charged discounted rates All software and hardware required for maintenance & repair shall be for the customer’s account. Major technical services are also excluded but will be charged discounted rates.
Term of Contract One (1) Year One (1) Year
One-time Set-up Fee Php 5,000 Php 7,500 per month
Service Rate Php 7,500 Php 12,500 per month
GET A QUOTE NOW! GET A QUOTE NOW!

Tech Support Service

Let us help you!

Our support team
is available 24/7
via chat, call or email
Send a support ticket.

Office Hours:
Monday-Friday, 9-6pm

Let's talk!

7F Hanston Bldg.
F. Ortigas Jr. Rd.
Ortigas Center, Pasig City
1605 Philippines

Telephone Number:
+63 2 490 0000
+63 2 490 0001
+63 2 490 0003
Tech Support: +63 2 959 4807
Fax No. +63 2 634 5139
Mobile No. +63 9178476005
Email: info@imanila.ph
Website: www.imanila.ph

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