Tech Support Service
TECHNICAL SUPPORT
Reliable technical support to keep you business going.
Do not let computer bugs, errors and issues keep your business from reaching its full potential. With iManila, we have more than a million man-hours of experience in handling hardware and software issues. Trust our professional and fully-qualified computer technical support specialists to provide you technical support for desktops, laptops and even mobile devices.
Our tech support packages includes the following services:
| STANDARD | PREMIUM | |
|---|---|---|
|
Php 7,500 |
Php 12,500 |
|
| Allowable Devices | Workstations, Laptops, Smartphones and Tablets | Workstations, Laptops, Smartphones, Tablets and LAN |
| Quantity of Devices | Maximum of Ten (10) Devices additional devices shall be charged Php 500/device/month |
Maximum of Twenty-five (25) Devices additional devices shall be charged Php 500/device/month |
| Scope of Work |
24/7 Email & Phone Support Maintenance Visit (Scheduled) Hardware & Software Troubleshooting Remote Diagnosis & Repair (using Teamviewer) External Cleaning (for workstations only) Virus & Malware Removal (Antivirus program required) Hard Drive optimization Data back-up & Restoration, if applicable Application installation/Removal, if applicable |
24/7 Email & Phone Support Maintenance Visit (Scheduled) Emergency Visits (for appointment) Hardware & Software Troubleshooting Remote Diagnosis & Repair (using Teamviewer) External Cleaning (for workstations only) Virus & Malware Removal (Antivirus program required) Hard Drive optimization Data back-up & Restoration, if applicable Application installation/Removal, if applicable LAN Check-up and Troubleshooting |
| Maintenance Visits | One (1) scheduled visits per 2 months (total of 6 for contract), excess visit for customer account | One (1) scheduled visits per month, excess visit for customer account |
| Emergency Visits | ----- | One (1) emergency visit per month (unscheduled), excess visits for customer account |
| Hourly Rate for excess | Php 500/man-hour or Php 1,500 per visit whichever is less | Php 500/man-hour or Php 1,500 per visit whichever is less |
| Exclusions | All software and hardware required for maintenance & repair shall be for the customer’s account. LAN Support is not included but may be availed for additional of Php 2,500/month. Major technical services are also excluded but will be charged discounted rates | All software and hardware required for maintenance & repair shall be for the customer’s account. Major technical services are also excluded but will be charged discounted rates. |
| Term of Contract | One (1) Year | One (1) Year |
| One-time Set-up Fee | Php 5,000 | Php 7,500 per month |
| Service Rate | Php 7,500 | Php 12,500 per month |
| GET A QUOTE NOW! | GET A QUOTE NOW! | |