info@imanila.ph | 7F Hanston Bldg., Ortigas Center, Pasig City | +63 2 490 0000 | +63 917 847 6005 | | | |

iManila | Tech Support Company Philippines | Tech Support Philippines

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Technical Support

Where assistance meets realliability

Get 24/7 support from our fully-equipped, highly-knowledgeable technical staff.


With over a million man-hours of experience, our computer specialists can solve and troubleshoot all hardware and software issues for desktops, laptops, and mobile devices.

STANDARD

Plans

PREMIUM

Php 7,500
PER MONTH

Price

Php 12,500
PER MONTH
Workstations, Laptops, Smartphones and Tablets

Allowable Devices

Workstations, Laptops, Smartphones, Tablets and LAN
Maximum of Ten (10) Devices additional devices shall be charged Php 500/device/month

Quantity of Devices

Maximum of Twenty-five (25) Devices additional devices shall be charged Php 500/device/month
24/7 Email & Phone Support
Maintenance Visit (Scheduled)
Hardware & Software Troubleshooting
Remote Diagnosis & Repair (using Teamviewer)
External Cleaning (for workstations only)
Virus & Malware Removal (Antivirus program required)
Hard Drive optimization
Data back-up & Restoration, if applicable
Application installation/Removal, if applicable

Scope of Work

24/7 Email & Phone Support
Maintenance Visit (Scheduled)
Emergency Visits (for appointment)
Hardware & Software Troubleshooting
Remote Diagnosis & Repair (using Teamviewer)
External Cleaning (for workstations only)
Virus & Malware Removal (Antivirus program required)
Hard Drive optimization
Data back-up & Restoration, if applicable
Application installation/Removal, if applicable
LAN Check-up and Troubleshooting
One (1) scheduled visit per month, excess visit for customer account

Maintenance Visits

One (1) scheduled visit per month, excess visit for customer account
One (1) emergency visit per month (unscheduled), excess visits for customer account

Emergency Visits

One (1) emergency visit per month (unscheduled), excess visits for customer account
Php 500/man-hour or Php 1,500 per visit whichever is less

Hourly Rate for excess

Php 500/man-hour or Php 1,500 per visit whichever is less
All software and hardware required for maintenance & repair shall be for the customer’s account. LAN Support is not included but may be availed for additional of Php 2,500/month. Major technical services are also excluded but will be charged discounted rates

Exclusions

All software and hardware required for maintenance & repair shall be for the customer’s account. Major technical services are also excluded but will be charged discounted rates.
One (1) Year

Term of Contract

One (1) Year
Php 5,000

One-time Set-up Fee

Php 5,000
Php 7,500 per month

Service Rate

Php 12,500 per month

Need some assistance?


Our Tech Support team is fully-equipped and always ready to serve you the best and most reliable solutions for your company's software and hardware concerns.

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  • 7/F Hanston Building, F.
  • Ortigas Jr. Road, Ortigas Center, Pasig City 1605 Philippines

  • +63 2 490 0000
  • +63 917 847 6005
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