iManila | Remote and Onsite Technical Support for your business

Technical support is a service that helps keep your computers, software, networks, and systems running smoothly. It involves diagnosing and resolving technical issues, preventing downtime, and ensuring business operations remain productive. This service is commonly used by business owners, office teams, startups, retail stores, and growing companies that rely on technology daily.

iManila provides technical support for hosting, servers, email systems, DNS configuration, and website-related issues. Our support team helps ensure your websites and applications remain stable, accessible, and fully functional.

You should contact technical support when you experience:

• System errors or crashes that disrupt operations
• Software or email issues affecting productivity
• Security warnings, malware alerts, or suspicious activity

Having iManila’s technical support team available helps minimize downtime, protect your systems, and keep your business running smoothly.

iManila offers both remote and onsite technical support. Remote support allows technicians to troubleshoot and resolve issues over the internet, while onsite support provides hands-on assistance for hardware, network, or complex system issues that require a physical visit.

Resolution time depends on the issue’s complexity:

• Minor issues such as password resets or basic software errors are usually resolved within 15–30 minutes
• Moderate issues like device configuration, system updates, or email problems typically take 1–3 hours
• Complex issues including server problems or security incidents may take several hours or up to one business day

Having an experienced technical support person or team is crucial, as they can resolve issues in a timely manner and help prevent disruptions in business operations.

To help resolve issues faster, prepare the following:

• A clear description of the problem
• Any error messages or screenshots
• Device type and operating system
• When the issue started

Providing these details allows iManila’s technical support team to diagnose and fix issues more efficiently.

You can contact iManila technical support through:

• Email: [email protected]
• Phone: +63947 427 3012 | +63917 847 6005
• The website contact form

Support is available Monday to Sunday, 9:00 AM to 6:00 PM, during office hours.

Yes. iManila provides website and server migration assistance, including transferring website files, databases, and configuring DNS settings to ensure a smooth transition.