iManila | Remote and Onsite Technical Support for your business
it support philippines
technical support services
onsite and remote it support
business tech support
computer troubleshooting
network support services
hardware and software issues
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iManila
Reliable IT Solutions for Your Business –
Remote and Onsite Support
Let iManila handle your IT concerns while you focus on growing your business. We provide Standard and Premium Technical Support & Maintenance Services, available Remotely and Onsite, tailored to ensure that your devices and network are secure, optimized, and fully functional.
Service
Plans Overview
Plans Overview
Standard
Remote Support
Remote Support
Recommended
Device Covered:
Workstations, laptops, smartphones, tablets
Device Limit:
Up to 10 devices, additional devices shall be charged
Optional Onsite Visit:
Available upon request with 10 day prior notice
Term of Contract:
1 Year
Scope of Work:

8/7 Email & Phone Support
(Office hours Monday to
Sunday)
(Office hours Monday to
Sunday)

Virus & malware removal
(Antivirus program required)
(Antivirus program required)

Hardware and Software
Troubleshooting
Troubleshooting

Hard drive optimization

Remote Diagnosis & Repair
(using TeamViewer)
(using TeamViewer)

Data backup & restoration, if
applicable (cloud-based only)
applicable (cloud-based only)

External Cleaning (for
workstations only)
workstations only)

Application installation/
removal, if applicable
removal, if applicable

Providing real-time remote assistance to ensure your devices run without interruptions.

Our certified technicians are ready to support your business with reliable IT solutions

Collaborative troubleshooting and support tailored to your team’s needs

Focused, secured, and efficient technical support that keeps your operations moving
Premium
Remote Support
Remote Support
Recommended
Device Covered:
Workstations, laptops, smartphones, tablets
Device Limit:
Up to 25 devices, additional devices shall be charged
Priority service level
Maintenance and Emergency visit should be scheduled
Term of Contract:
1 Year
Scope of Work:

8/7 Email & Phone Support
(Monday to Sunday)
(Monday to Sunday)

LAN Check-up and
Troubleshooting
Troubleshooting

Maintenance Visit (scheduled)

All Standard Remote Support
features
features

Emergency visits (for
appointment)
appointment)

Responsive and connected, we deliver expert support wherever you are

Stay productive from any location with secure and reliable remote IT assistance

Seamless communication and scheduled check-ins for hassle-free maintenance

Proactive troubleshooting and real-time diagnostics for enterprise-level reliability
Standard
Onsite Support
Onsite Support
Recommended
Device Covered:
Workstations, laptops, smartphones, tablets
Device Limit:
Up to 10 devices, additional devices shall be charged
Optional Onsite Visit:
Available upon request with 10 day prior notice
Term of Contract:
1 Year
Scope of Work:

8/7 Email & Phone Support

Virus & malware removal
(Antivirus program required)
(Antivirus program required)

Hardware and Software
Troubleshooting
Troubleshooting

Hard drive optimization

Remote Diagnosis & Repair
(using TeamViewer)
(using TeamViewer)

Data backup & restoration,
if applicable
if applicable

External Cleaning (for
workstations only)
workstations only)

Application installation/
removal, if applicable
removal, if applicable

Expert technicians bring support straight to your work place ensuring your hardware runs at its best.

Onsite care you can count on as our team handles device repairs with skill and speed.

From fine-tuned fixes to full diagnostics, we handle the tech so you don’t have to.

Before we leave, we make sure everything’s optimized, tested, and ready to perform for your convenience.
Premium
Onsite Support
Onsite Support
Recommended
Device Covered:
Workstations, laptops, smartphones, tablets
Device Limit:
Up to 25 devices, additional devices shall be charged
Priority service level
Maintenance and Emergency visit should be scheduled
Term of Contract:
1 Year
Scope of Work:

8/7 Email & Phone Support
(Monday to Sunday)
(Monday to Sunday)

LAN Check-up and
Troubleshooting
Troubleshooting

Maintenance Visit (scheduled)

All Standard Remote Support
features
features

Emergency visits (for
appointment)
appointment)

Top-tier onsite diagnostics, our specialists deliver expert care right at your workstation.

We don’t just repair, we fine-tune your devices to keep your operations seamless.

Combining technical expertise with smart tools to future-proof your devices.

Collaborative, priority-level support that keeps your team running up to speed.
*Exclusions:
All hardware and software costs are the client’s responsibility.
Major technical services and LAN installations are subject to separate arrangements.
Major technical services and LAN installations are subject to separate arrangements.

