Website Error Messages

Overview

When you receive an error “Internal server error 500” on your site, the best way to find the reason for it is to check the error log. iManila customers can do this from cPanel > Error log.

You will see a list of the last error messages generated by your website.  In this list you will find detailed information about each error including: the date and time of the error, some information about the client receiving the error, description of the error and information about which folder or file is generating the error.

Here are some examples of the most common ones and how to fix them:

error:directory iswritable by others:(/home/user/public_html/)

This could be easily fixed by just changing the permissions of the file/directory in question. You can change the permissions by using the File Manager within cPanel, or an FTP client (for example Filezilla). The correct permissions are 755.

error:file has no execute permission:(/home/user/public_html/)

In order to fix the issue, you should use your FTP client or the Filemanager within the cPanel and change the permissions of the file in question to 755.

Permission denied:/home/user/public_html Unable to check htaccess file,ensure it is readable

The error is caused by incorrect permissions of the .htaccess file. However, such error message could be invoked if the permissions for the folder are not the correct ones either. Please ensure that both folder and .htaccess file within are set with 755 permissions.