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Sales and Marketing During the Holidays, in the time of COVID-19

The pandemic has turned the whole business world upside down. People staying indoors and being more cautious has significantly limited operations of many establishments. While many retail merchants have been affected by this turn, it doesn’t mean your business should too.

Luckily, there are many tools and solutions available at our disposal to still connect with consumers and stay relevant even when meeting physically has become difficult. With the holidays coming up, what businesses can do is to gear up on their online marketing presence to interact with their prospective customers. The holiday season is still much anticipated by both buyers and sellers alike so here are some useful strategies for your business to keep up with the changing times.

Boost your eCommerce (it’s never too late) 

If you had previously not thought of launching an eCommerce site or platform, then now is absolutely the best time to do so. Research shows that mid-April saw a rise in online shopping orders by 146%, while in February the online conversion rates were only at 8.8%. This shows that even at the early stages of the pandemic, consumers were already adapting online to mitigate the risks of traditional shopping. Adobe’s study shows that 78% of customers still plan to spend the same amount of money for the holidays and even more.

If you were not convinced by online shopping then, then these numbers should convince you, given the positive outlook for many online merchants even at a time of the pandemic. It’s never too late to join the eCommerce bandwagon

Get with the Times, Encourage Contactless Transactions 

Appealing to what is the norm can win you over some customers. Social distancing has now become a norm for many people, along with minimizing as much travelling and contact as possible. Seeing businesses do the same shows customers that you don’t just mean business but that you are also sensitive about what they need. Successful online sellers have been encouraging their customers to purchase online to help customers feel safe. While this calls for greater effort on the part of the businesses, it is something that will pay off.

If you plan to capture a younger target market, Gen Z are actually the widest adopters of contactless activities. Ads that target this younger crowd make it more likely for them to take advantage of this type of transaction.

Have Your Brand in Multiple Channels 

Studies have shown that many channels affect customers while they are in their customer journey from researching all the way to purchasing. In this day and age, one channel is not enough. A key takeaway here is knowing how each of your channels can work together to help customers in their journey. They may go to your Facebook or Instagram account and check your posts and customer reviews, but it is through your eCommerce website that they close and make the deal.

60% of all e-commerce visits have been through mobile, so that is another factor to consider. Is your website mobile-friendly? Do you have social media presence that any customer can just look up with their phones?

Exploring many channels is great in also being able to expand your brand’s reach. Know your different audiences on Facebook, Instagram, your website, and so on.

Plan Special Holiday Promotions 

There is nothing more enticing than a special offer. Some tactics such as limited sales, promo codes, free samples, e-gift cards, or early access, are ones you can use for your business to catch the eye of many new customers. This is also great in creating touchpoints with existing customers and showing them that you are offering them something new and valuable.

You can time your campaigns with dates customers already associate with promotions such as November 11 or December 12. This can show your customers that you are going with the times, since customers may already be ready to spend during these times.

In Conclusion

Don’t let your business get left behind in the hustle and bustle of online marketing and sales campaigns over the holidays. Think of this as a great opportunity for your business to explore new territory and hopefully find a place to stay even during these uncertain times. A takeaway with all these strategies is to be open and flexible so that even when challenges such as a pandemic arises, your business is still rolling with the times. There is no true one-size-fits-all solution to each business as each one is unique, so being willing to try and adapt is one trait that all businesses should have in order to survive. Jumping right into digital marketing can be scary, but it doesn’t have to be, especially with the right partner such as iManila. Learn how we can work together when it comes to crafting you an effective holiday online campaign.

Digital Marketing 101 For The Holiday Season

While many of us may be feeling indifferent about celebrating such a drastic year, there’s essentially nothing else we can do but make it count. After all, having survived a pandemic with our loved ones in tact is something also worth celebrating.

From a business perspective, the holidays should be too worrisome because people will continually consume and Filipinos, naturally, aren’t the type of people to shelf a holiday season.

The only problem is that the most effective marketing campaigns you could potentially use are particularly costly especially during the holidays. But for businesses who badly want to top its competitors off, you can do so without breaking the bank.

Here, we have rounded down four of the most effective marketing strategies to single-handedly rocket your promotional campaigns this coming holiday season.

Put your social media pages to work

One of the many reasons why businesses have thrived amid the pandemic is through social media, especially through Facebook. For one, in the Philippines alone, we already have more than 74 million Facebook users as of 2019 and still rapidly increasing. On top of that, Facebook held a staggering 93% of the country’s market share of users this year. The Philippines isn’t called the Social Media capital of the world for four straight years for no reason.

Every businessman can attest to how they furthered substantially because of Facebook, Instagram, LinkedIn, Twitter, YouTube, and other social media platforms, especially in the holiday shopping season.

Get more people to know about your holiday promos, discounts, perks, deals or have them purchase your product directly through Social Media Advertising. Set up your campaigns according to your objectives. If your goal is to build your presence online, well then Awareness ads will make that possible for you. Or if you want to acquire new audiences, generate leads, or get them to message you, then Consideration or Acquisition ads are your go-to. But if your main objective is to boost your sales, Facebook has made a way to reach people who are most likely to purchase or retarget people who have once viewed your product but didn’t purchase through Conversion ads. Facebook’s algorithm will make sure that you target the right people at the right time.

However, these ads may not possibly work spot on without having compelling, timely and mobile-first creatives, correct messaging and the right timing of your ads. These factors play together to give you the best possible outcome.

Also, don’t try to spam them with your discounts or by doing any false advertisements. You don’t honestly expect them to just sit around and do nothing, do you? Sincerity and authenticity can assure your business repeat purchases.

If this is something you are finding too hard to navigate, just leave us a message so we can help you.

Understand SEO and blog often

With the growing concerns about transportation and contracting the virus easily while outside, more and more people are compelled to just shop online.

This is one good reason as to why you should build a website or an e-commerce platform for your brand ASAP.

Once you have built the website, optimize it for SEO. This way, you get to be visible on the search engine results pages without having to run ads. You need to vie for certain keywords that you would want your website to show up to if people would search for it.

One important key tip to further increase your visibility in SERP’s is to publish an article at least once a week to pull in consistent visitors that would eventually translate to customers. The most successful SEO campaigns require captivating content, appealing visuals and few tricks and skills to make your website rank in no-time.

SEO would also work best if done alongside Search Engine Marketing (SEM) or Pay-Per-Click Ads. Note that Google prioritizes ads over organic ones so it would be for the best if you let the two digital marketing strategies work side by side.

Maximize Google search, display and YouTube ads

Google is the most popular search engine in the world, especially in the Philippines where it covers 95.43% of our total search engine market share according to Global stats.  This a huge business opportunity that you should look into especially that website traffic surges dramatically during the holidays.

If you want to target the right people at the right time and get a more meaningful business outcome, you should probably try doing Search ads. Once people search for the keywords that you bid for, it would only take a click to get them to inquire about your services or best – to buy your product immediately through your e-commerce website. This is intent-based, meaning people come to you instead of you coming to them.

A display ad, on the other hand, is the other way around. You introduce your ad to a more diverse set of people around your area of targeting. This ad shows up to Google’s audience networks, and partner sites like national news sites, popular sports or fashion sites, etc.

YouTube ads are ads that we usually see while streaming in the site. There are a number of ad placements that you can choose from depending on your liking. YouTube ads guarantee to boost your brand awareness or increase your YouTube following, if done right.

Shopping ads, on other ad, are highly relevant during the holidays. The ads appear before the search results, and once your audiences click them, they will automatically be sent to your website giving users a chance to complete their purchase easily.

Try Email Marketing

If you are trying to target people who habitually check their emails like professionals, businessmen, or people in organizations, then you probably try email marketing.

Send a monthly newsletter carrying all the announcements, news, stories, and blogs that you would like to promote during the holidays. Make it as short and sweet or as comprehensive as possible or lure them to click the “Read more” button directed to your website. This way, you can increase your website traffic and have them recall your brand.

Another important touchpoint is that you should keep as many email addresses as possible on your database. Grow your company database through website sign-ups or by running Leads Generation ads on Facebook. Whichever strategy you decide to use in order to grow your user list, make sure to keep this in confidentiality because a healthy database and information are one of the most golden assets of a company these days!

We are only a few days away from Halloween and a few weeks away from December so we suggest that you start working on these recommendations – pronto!

The good thing is that you don’t need to stress yourself in learning these holiday marketing strategies we have laid out for you. Have an expert that you can absolutely trust like iManila to do the work for you.

Request a quote for our Social Media Management, Social Media Ads, Google Ads, SEO services or Email Marketing services today. You can also leave us a message or email us at [email protected] to learn more!

The Importance of Identifying the Right Target Audience

Picture this: you are thinking of all the possible marketing tactics you can employ for your business. The carousel ad you saw on Facebook showcasing different products, the Instagram story Ad while you were browsing your stories, and the Google Display Ad that you saw as you were surfing the web made you wonder the kind of reach your business can get simply by trying out these different digital marketing efforts. But when you sit down with a marketing expert and they ask you about who you are targeting, you realize you haven’t thought about that part yet.

Who is the target? 

Knowing who your target is the first step for any company when it comes to developing an effective marketing strategy. A target market is a set of individuals that share similar needs or characteristics that your company hopes to serve. These people are targeted to be the end users who will be purchasing your product.

How do you determine the target market?

Because you want to get the most sales out of your marketing efforts, perhaps you’re thinking about capturing the interests of as many people as possible. However, in marketing, the opposite holds true: the more defined and clear the target, the more chances your marketing will work.

When you define your product and what it does, it becomes easy to determine who the end users will be and what they will like the most out of your offering. The key is understanding the needs of your customer, their pain points, and how you can meet that need with your product. This is possible through market research such as customer focus groups, industry reviews, or market surveys.

Making specific messages

Once you have successfully narrowed down a target market, then you can begin thinking of messaging that can appeal to them. This is important as it is about how you approach and come off to your possible clients. How you would approach selling coffee to someone who wants the premium coffee experience would be different to selling coffee to a busy worker who needs coffee to stay awake. Each target segment has different and unique needs and the message has to be one that clearly gets across how their needs can be met with the product.

Getting the audience right 

Usually, the target audience is also the intended recipient of your marketing message but sometimes, it isn’t so clear cut. There are some products where the buyer of the product is not the same as the end-user, so in cases such as this, it is important that the messaging is to the person who is making the purchase. In some cases, this does not ring true. An example would be toys for kids because while the parents pay for the toys, the kids get to influence their parents to buy the toys so in this case, it works that the toys are marketed directly to them.

Being more cost-effective 

Knowing who your desired target market is, makes it easier to make decisions when it comes to budget allocations. If you have a much narrower targeting, you will save on money and get a better return on investment. For instance, you would get better results by targeting women aged 20-30 and into cooking rather than targeting just women. Your money is not going to waste on wasted audiences if you have clearly defined your target audience because you are taking out of the equation people who are unlikely to purchase your product.

Now that you know about the first step to an effective marketing campaign, you are ready to move onto the next stage. Here in iManila, we believe in the importance of getting the right message across to the right audiences. We are dedicated to helping you achieve your business goals through the right digital marketing. Learn more about how we can work together. 

‘BER’ Months Marketing Guide for all Digital Marketers

The most wonderful time of the year is coming up! ‘Tis the season to be jolly!

BER months starts from September to December and are the most important months to look at and get excited about as a marketer. These months help fuel up every business to raise more brand awareness, sales initiatives, and engage with customers.

Don’t miss out on the season to grow your brand. Here’s a quick guide to help you during the most anticipated time of the year:

 

  1. CREATE EFFECTIVE SEASONAL OFFERS AND PROMOTIONS

What best way to spark joy and entice customers and potential buyers to buy than by adding the “Best Offer” and “% Discount” tags? Seasonal fluctuations in consumer buying behavior always increase during special seasons, particularly the most loved BER months. It’s best to grab the chance.

There are a lot of offers that are doable but always keep in mind that it should be extraordinary from what is usual. Our situation now is different; your special offers should also be. Start with free shipping, shipping voucher codes, followed by 50% off, cashback deals, additional points/rewards, limited-time deals, freebies, and other promotional bundles to induce the buyers.

You should seize the seasonal advantages as well such as gift card deals, holiday bundles, holiday QR Codes, exclusive holiday treats, promo contests, and the famous, free gift wrapping. Make sure that every seasonal promo that you have will always stand out above all other competitors.

 

  1. CREATE SEASONAL CONTENTS

It is easier to grab the customer’s attention when you create the best seasonal content. Build up your content for the holidays and highlight the products and categories that are traditionally the most popular during the holiday seasons.

We all know that people tend to look at designs more than the texts, so make sure to create content that is in line with the season, showcasing creative trends and highlighting brand innovation and flexibility. Creative and up-to-date content drives awareness and interest, leading and influencing the customers to decide their way into buying.

Brands that are always in line with the season receive the best kind of word-of-mouth marketing. It engages many consumers to take suggestions, reviews, and then relay it to their family, relatives, and, friends especially when shared on social media.

Let your brand, products, and offers be heard through the use of holiday contents that are just as loud as Christmas jingles.

 

  1. KNOW YOUR TARGET AUDIENCE AND TARGET MARKET TO ADVERTISE YOUR BRAND AND PRODUCTS

 

Effective and successful marketing is knowing the right people that will buy your product and the right place wherein you can advertise your seasonal offers, promotions and, contents.

Design your brand and products directed to as many consumers as possible since people are most likely to spend during the holiday season. As marketers, it’s just our job to make them more aware that your brand exists and is something they need to buy during the holidays.

Get to know your target audience’s interests and make use of that knowledge for your branding to be more effective and specific.  Focus on the customers and potential buyers who are actively in pursuit of products related to your industry or who share interest in what you’re selling.

 

To wrap-it-up, it’s time for your brand to rise and be ready for this season. Although the times now are quite different and even though a lot of people say that Christmas this year may not be the same – let’s keep our hopes up and continue to work towards the objective of ensuring that our brands are holiday-ready.

As we continue to stay at home, let’s keep our businesses moving through digital marketing. There are plenty of ways to reach your target market whether it be through Facebook, Instagram, Linkedin, through Search Engines like Google, through your website, email and other digital marketing platforms.

iManila is the best Web Development and Digital Marketing Agency, and has helped different brands through Website design and development, Apps Development, and Digital Marketing. We’d love to help your brand sleigh BER months. *wink*

Get in touch with us and Contact us to learn more!

Pros and Cons of User Generated Content

In today’s modern times, we live and breathe user-generated content (UGC) whether knowingly or unknowingly. It has gotten rapid popularity due to its easy access for users. So what is it exactly? 

User-generated content is any content whether text, video, images, reviews, that are created by the people themselves instead of the brands. The brands will then share these content on their social media pages, websites, and other channels. The platforms that best utilize these are Instagram and YouTube, where users can upload photos and videos on their own profile. 

You may be asking, why do people love creating their own content? Firstly, people like to express themselves, whether it’s making a product review video or taking aesthetic shots of a certain product. Making user generated content is a good way to let them both express themselves while at the same time promoting their personal values. 

As a business owner, it’s important to understand how you can benefit from user-generated content and at the same time, the negatives that come along with it to better your marketing strategies. 

 

The Good 

Because it essentially lets users do the content, it can help reduce your content burden. Conceptualizing and creating content is a challenge for any marketer. Add that to the multitudes of available content ideas online, it is hard to come up with something distinctly original. UGC can offer a different perspective to possible customers even with it just being a simple review, or discussions among customers in blog comments sections. Congruent with this is also that you can save time and money as content takes time to create which can leave you free to do other productive things.  

Another reason is to improve your reach and engagement. Campaigns in Facebook, Twitter, and Instagram that involve the use of hashtags are an example. Each time users put the specific hashtag on their posts, they are able to drive engagement to their network of followers and friends. It is said that effective UGC can generate up to 7 times more engagement than content created by brands, which can trickle down to more sales. 

UGC are made by real people with faces and stories their friends and followers know, which is why it creates trust and authenticity for your brand. Data shows that users are 2.4 times more likely to view UGC as authentic compared to content by real brands which is a good credibility boost for any brand. Modern customers also prefer knowing what they’re getting before they order and that means not just check the official pages of the brand but also customer reviews. 92% of consumers trust reviews from people they know, and 70% from online reviews. 

 

The Not So Good

Just with all positives there are negatives and one of those is having negative content. You can only have so much control over the kind of experience your customer will have and not everyone will like the products or services you are selling. People tend to be biased. It is never a good thing to completely moderate over the bad content and censor them as it can always backfire. 

As mentioned there is also the need to monitor content because although anyone can express what they want freely, people can turn nasty and malicious online. This is also a method to fight back on spam, which is counterproductive to user-generated content. 

There is potential for legal issues to look out for especially as the content is posted by the users, giving them rights to it. Reposting it without the proper attribution is risky, but should you follow through with this, you should not come across any legal problems. 

 

The Verdict? 

While there are disadvantages, the advantages clearly outweigh them. UGC can give you that level of trust and authenticity your own marketing campaigns alone cannot capture while at the same time and money in creating content. Even with the possibilities of getting negative reviews, you are able to have content that is far reaching and can even spark dialogue between potential customers. 

 

It is important to know the upsides and downsides to user-generated marketing because this is a good strategy to have for any business. Unlock the benefits of user-generated content for your business- talk with our experts and see how iManila can help your brand’s digital marketing efforts. Leave us a message or email us at [email protected].