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Tag: cpanel

Introducing the #iManilaHelpCenter

With the global pandemic keeping us within the confines of our homes and our workplaces, one thing we’ve found among our clients is an increase in email usage, an increase in website traffic, and to some extent – an increasing demand for technical support assistance. Despite the continued service of our brave frontliners – our Technical Support team, we also saw this time as an opportunity to further help and support our clients. With this, we’re happy to introduce our #iManilaHelpCenter. 

The #iManilaHelpCenter is available to anyone who needs detailed support in managing their cPanel. This is available and FREE for anyone by simply visiting www.imanila.ph/help. 

The main objective of our newest Help Center is not only to educate clients about their cPanel accounts, but also to give detailed instructions and steps on how to properly use, control and manage their individual hosting accounts. By visiting the Help Center, you’ll be able to find solutions to your Hosting concerns arranged according to the root of your issue whether it be relating to your: cPanel Dashboard, Databases, Domain, FTP, Files, Emails, etc. 

Further to this, the newest addition to our iManila website also features a wide knowledge base from frequently asked questions to common problems such as How to Access My Website or My Webmail or the definitions of Different Website Errors and many more! 

It is with our hope that the new iManila Help Center will not only help our clients, but empower others in learning something new and hopefully in line with our vision to continue to improve lives through technology. 

For any support-related concerns, please don’t hesitate to contact us through [email protected] or via Chat here on our website. #iManila

cPanel 2020 Updates: Here’s What You Need to Know

Hosting automation platform giant cPanel, L.L.C. has recently issued a statement for its clients that there will be a massive update on their software. According to cPanel, “Due to various support and security reasons, cPanel, L.L.C. will automatically upgrade MySQL® 5.5 to MySQL 5.7 on customer servers that run cPanel & WHM version 78. We plan to perform this upgrade in the first quarter of 2020”.

Inline, the company has already blocked the upgrades to cPanel and Web Host Manager (WHM) version 80 for any server that is still running MySQL 5.5. This is also based on the company’s policy on blocking upgrades for various reasons like new memory requirements or new codes that cannot support a deprecated or disallowed software.

Due to the issued blocking, many customers are still running MySQL 5.5 on cPanel and WHM version 78.

What will happen if you continue using the old versions of cPanel and WHM?

The company indicated the issues that will be encountered if the current versions of cPanel and WHM will not be updated. These issues are: 

  • Components of their server may run deprecated or end-of-life versions;
  • cPanel, L.L.C. does not support end-of-life software. MySQL 5.5 reached end-of-life status in December 2018 and cPanel & WHM version 78 will reach end-of-life status by Q1 2020;
  • Compatibility issues with other software components;
  • Missing new features in cPanel & WHM that competitors provide;
  • Security issues, which will not receive patches because the software has reached end-of-life status.

cPanel further added that by proactively upgrading MySQL to supported versions, they can ensure that their customers will run supported software to avoid cases of having a dangerous vulnerability to hacks and malicious activities.

Make sure that your hosting platform and your website is always up to date to ensure better uptime and availability! Don’t lose your potential clients because of a down or poorly functional website. Here in iManila, we offer various hosting solutions, website maintenance services, or we can even do a full website revamp! (Learn more about our Lunar New Year promo HERE.)

If you need help with your hosting platform updates or with updating your WordPress version and plugins, don’t hesitate to call us at (02) 3490 0000 or email us at [email protected]. You can also directly send us a message through our Contact Us page. Our dedicated account managers would be more than happy to help! 

#iManila #WebsiteMaintenance #Hosting