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Tag: web hosting security

Introducing the #iManilaHelpCenter

With the global pandemic keeping us within the confines of our homes and our workplaces, one thing we’ve found among our clients is an increase in email usage, an increase in website traffic, and to some extent – an increasing demand for technical support assistance. Despite the continued service of our brave frontliners – our Technical Support team, we also saw this time as an opportunity to further help and support our clients. With this, we’re happy to introduce our #iManilaHelpCenter. 

The #iManilaHelpCenter is available to anyone who needs detailed support in managing their cPanel. This is available and FREE for anyone by simply visiting www.imanila.ph/help. 

The main objective of our newest Help Center is not only to educate clients about their cPanel accounts, but also to give detailed instructions and steps on how to properly use, control and manage their individual hosting accounts. By visiting the Help Center, you’ll be able to find solutions to your Hosting concerns arranged according to the root of your issue whether it be relating to your: cPanel Dashboard, Databases, Domain, FTP, Files, Emails, etc. 

Further to this, the newest addition to our iManila website also features a wide knowledge base from frequently asked questions to common problems such as How to Access My Website or My Webmail or the definitions of Different Website Errors and many more! 

It is with our hope that the new iManila Help Center will not only help our clients, but empower others in learning something new and hopefully in line with our vision to continue to improve lives through technology. 

For any support-related concerns, please don’t hesitate to contact us through [email protected] or via Chat here on our website. #iManila

Your Online Brand Starts with a Reliable Hosting Service

A lot of businesses have turned to digital when it comes to selling their products. Nowadays, a physical store goes hand in hand with an online store as well. This is because online selling has made it quick and convenient for customers to access and purchase any product they like.

As the demand for product availability in the digital world increases, the demand for a reliable hosting provider increases as well. This is probably where some marketing executives fall short as they have limited understanding of the parameters and limitations of their hosting provider, which as it goes on, might eventually lead to a digital disaster.

So to make it simpler to understand here’s some points on why it’s important to have a reliable hosting provider:

Your Hosting Server is the Primary Business Data Depository

Think of it as the main building of your business wherein you house all your files, documents, and the content of your website. Whatever happens to your server will also happen to your website and web applications such as your in-house CRM and ERP, should you have any.

Your Hosting Server Capacity Dictates Your Website

One of the most important aspects of a hosting server is its capacity. Your server capacity must be able to carry all of your website’s content. It’s also very crucial as it will dictate the speed and performance of your website. Interactive websites and web systems usually require bigger bandwidth. This is especially true for brands that have graphics and content-heavy websites.

The Security of your Hosting says a lot about your data’s longevity

With digital, the real treasure lies in data. Whatever you’ve posted online about your business, combined with the database gathered from interaction amongst potential clients such as the lead list, mailing list, etc. are the business’ assets and should definitely be protected at all costs.

Finding a hosting provider who can give you security options to keep your peace of mind is a step that your company needs to take.

Hosting Servers are the life and core of online marketing. One mistake caused by an unreliable hosting provider will lead to immense headaches for business operations.

iManila is a trusted provider of both reliable hosting services and technical support services. Our lines are open 24/7 and our sales executives are available Monday to Friday to assist you with your web, IT, and digital marketing needs!

Reach us at [email protected] or call us at 3490-0000! #iManila #Hosting

Why Is Client Support Essential in a Hosting Service?

 

Client support, for a fact, is the core of most service-type of business for both B2B and B2C. Its importance is widely adopted and used even with consumer durables. Electronics, vehicles and even gadgets are applying the same principle to keep their product loyalists and earn more clients in the long run.

Hosting service is in any way not an exemption to this kind of business principle. Not all marketers, managers, senior executives, and directors are tech savvy. They all rely on their tech guys too. And in most cases, their tech guys are not round-the-clock ‘bots’ that can check every “bit” lurking in their information system.

There are many errors that clients cannot solve on their own.

One thing is for sure, not every difficulty can be handled well by the client. Even with IT guys around, there are times when things go out of hand and the client may feel that they’re in the dead end in some situation.

Now here are some instances which explicitly show that clients really need client support.

  • When the website’s page loading time is slow like a slug.

This is, in fact, the duty of provider to make sure that things are in the optimal condition for their website to load properly. There are some IT professionals employed by the clients who may opt not to meddle with the server so as not to jeopardize the situation further. And normally, in this kind of situation, providers need to step in to help the client.

  • Mailing difficulties related to the server.

This one is probably the most frequent thing hosting providers like iManila usually deal with daily. There are times when clients fail to monitor email activities of their employees and forgot to remind them to always clear their email trash – or to delete old emails that no longer bear importance. This could congest or bloat their current server space that may lead to some glitches with other software and/or applications hosted on the same server.

  • Hacking incident

There are gateways for hackers to intrude servers and some of those are usually available and vulnerable, to which is no fault of the hosting provider. Though this one may pose a lot of questions and arguments on both sides, hacking remains to be the top issue that needs client support.

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Let’s face it, customer support is one of the criteria that sets a great web hosting provider apart from the lousy ones. And even in the coming years, customer support will remain a vital business aspect that will continue to drive growth for businesses.

iManila is a trusted provider of both reliable hosting services and tech support service that surely covers small and medium businesses IT concerns. Our lines are open 24/7 and our sales executives are available Mondays to Fridays to assist you with your web, IT, and digital marketing queries.

Emails: [email protected] / [email protected] / [email protected] / [email protected]

Telephone numbers: (02) 490-0000, 01, 03 or at (02) 959-4807

Mobile number: (+63) 917-8476005

Security Questions to Ask Your Hosting Providers

 

Your suppliers and agency partners are also your business partners. At the very least, they should earn your trust. As service providers, your suppliers should think like you, and should value your business they way you do – and your hosting provider is not an exemption in the list.

The truth is, not all hosting providers are made equal, and definitely, not all of them can empathize with you. To make sure you are getting what you exactly need, below are the things you need to ask your hosting provider in terms of your hosting security.

Asking your hosting provider about security feature that will fend-off most malware and virus attack is mandatory. Also, it is in your best interest to ask them about how they handle such events and making sure that your data is protected.

However, as a client, you also need to closely monitor your company email users and their activities, as it will hit your server hard. Usually, malicious files are sent via unscrupulous emails that can sometimes pass through the spam filters. This thing should be dealt with utmost supervision on your end.

Hosting providers that give you support in this case is a plus point. That means that they care for your business.

  • Security Against Digital Attacks

As what we’ve previously mentioned in our former blog entry, hackers work harder to find ways on how to mine important data from various websites that they want to attack. Your server security should work as hard these hackers to safeguard your important business information stored in your database.

But in times, when securities can no longer keep hackers at bay, ask your provider if they have protocols that can help you salvage all files in your database, so as not to hamper your business operations.

It is a plus point if your provider has regular backups of your site to make the impact of the attack bearable for you as a client.

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This may not very a security feature, but this will be helpful for you. A hosting service provider with 24/7 support (either by chat or phone) is a must. The reason is that; perpetrators of malicious activities online are web inhabitants who work round the clock. There are chances that you might get caught in the middle of the night or during the wee hours when most of your IT personnel are off to bed or either out in the office with friends and their families.

The thing is, a 24/7 support feature gives you some sort of insurance that your provider is there to give you support when you need it the most – be it emergency cases of minuscule glitches.

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These are the main things that should be of your concern regarding your business. Other nitty-gritty can be handled by your IT team. If you don’t have one, you can rely on some companies you can provide you consultancy or even the service to keep your IT needs and concern on the check.

iManila is a trusted provider of both reliable hosting services and tech support service that surely covers small and medium businesses IT concerns. Our lines are open 24/7 and our sales executives are available Mondays to Fridays to assist you with your web, IT, and digital marketing queries.

Emails: [email protected] / [email protected] / [email protected] / [email protected]

Telephone numbers: (02) 490-0000, 01, 03 or at (02) 959-4807

Mobile number: (+63) 917-8476005

Website Hosting Features You Should Know

 

We have mentioned it many times, and we think, we became very repetitive about it – your hosting service needs tighter security because your primary online presence depends on it.

Imagine your website that took a lifetime to load, or sections of your websites that are vulnerable to attacks and malware – are these the kind of situation that will give you peace of mind? NO, it is not, and it never will. Everything your company owns online is your digital assets. These are the building blocks that you need to mobilize and protect, to keep your digital marketing going.

Now, to kick start your website hosting security feature knowledge, below are the basic web server features you need to be familiar with:

The truth is, your website is potentially under attack 24/7. And as your business flourishes and keeps on growing online, you are becoming an attractive prey to lurking malicious online criminals. With a malware detector feature, you get to secure your website by putting a reliable line of defense against security breaches and attacks.

iManila’s web hosting service provides a malware detector that monitors your website 24/7 for vulnerabilities and attacks. When we say monitors, that means that it screens every aspect of your web presence daily to identify security gaps. It not only checks your website, email, and applications, but also search engine blacklists and spam filters. It doesn’t just monitor; it also notifies your IT personnel about the findings with corresponding fixes to boost your security. That is one less burden on your back, enabling you to focus more on pressing matters concerning your business and the day to day operations.

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Securities are your first line of defenses. But as businesses like yours evolve, so are the hackers. Day by day, these people are working as hard as your online security to find fault and gaps that they can breach. And I mind you, they never stop, and probably they never will.

So iManila is integrating website backup feature to secure the latest backup version of your website. In this way, when your security features couldn’t keep up with these hackers, you can easily restore your website the way it is before the hacking incident.

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You and your company are working round the clock, so should your hosting server. We in iManila understands the worries and pains of businesses like yours – because we are also like you – driven to serve clients and grow as an organization. And all these things in mind will surely stretch you thin.

Important things like your hosting servers should always be secured even if you are not focusing on it all the time. That is why we at iManila has made it easy for businesses to secure the most important data and information in their websites by integrating these security features on our hosting services.

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Need some help? Contact Us right now!

Want some good news? If you do website revamp and transfer your hosting to us, your first year of hosting service is free with these security features.

Sounds good to you? Go ahead and email us at [email protected]